Privacy Policy

01 // overview

Who We Are and What This Policy Covers

Synapseir operates as an AI development online school at 191 Sathorn Tai Road, Thung Maha Mek, Sathon, Bangkok 10120, Thailand. This Privacy Policy describes what personal data we collect when you visit our website or enquire about our learning programs, how we use that data, and your rights in relation to it.

This policy applies to data collected through our website at synapseir.club and through communications you initiate with us by phone, email, or our contact form.

02 // data we collect

What Personal Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: your name, email address, and phone number (optional), along with the content of your message.
• Email correspondence: your email address and any personal details included in messages you send us.
• Phone enquiries: your name and phone number when you call us directly.
• Website usage data: browser type, pages visited, time spent on pages, and referring URLs — collected through analytics tools.
• Cookie data: preferences stored locally in your browser to remember your consent choices. See our Cookie Policy for details.

We do not collect sensitive categories of personal data (such as health, financial, or identity document information) through our website.

03 // purpose of use

How We Use Your Data

We use your personal data only for the purposes listed below:

• Responding to your enquiries about our learning tracks and programs.
• Sending you information you have specifically requested, such as program details or course schedules.
• Administering enrollment and learner communication for active program participants.
• Improving our website based on aggregated, anonymised usage statistics.
• Complying with legal obligations that apply to us under Thai law.

We do not use your data for automated decision-making or profiling that produces legal or significant effects on you.

04 // legal basis

Our Legal Basis for Processing

Under the Thailand Personal Data Protection Act B.E. 2562 (PDPA) and applicable data protection principles, we process your personal data on the following bases:

• Consent: when you submit our contact form, you consent to us using your details to respond to your enquiry.
• Legitimate interests: analysing anonymised website traffic to understand how visitors use our site and how we can improve it.
• Contractual necessity: managing the learner relationship if you enrol in one of our programs.
• Legal obligation: retaining certain records as required by Thai tax and business law.

05 // data sharing

Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share data with:

• Service providers: email delivery services, analytics platforms, and similar tools that support our operations. These providers process data only on our behalf under data processing agreements.
• Mentors and instructors: where you are enrolled in a program requiring mentor interaction, limited contact details are shared with your assigned mentor.
• Legal authorities: if required by Thai law or a lawful order from a competent authority.

Any third-party processor we use is required to maintain adequate data protection standards consistent with applicable law.

06 // data retention

How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary for the purpose it was collected:

• Enquiry data (name, email, message) is retained for up to 12 months after our last communication, unless you ask us to delete it sooner.
• Learner program records are kept for up to 5 years after program completion for administrative and legal purposes.
• Website analytics data is retained in aggregated form indefinitely, but individual-level data is not retained beyond 26 months.

When data is no longer needed, we delete or anonymise it in a secure manner.

07 // your rights

Your Rights

Under the Thailand PDPA and other applicable data protection frameworks, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data we no longer have a lawful basis to retain.
• Withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal).
• Object to processing carried out on the basis of our legitimate interests.
• Request restriction of processing in certain circumstances.
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, contact us at [email protected] or by calling +66 2 418 6073. We aim to respond within 30 days.

08 // security

Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, or misuse. These measures include access controls, encrypted email communications, and restricting access to personal data to staff who need it to carry out their responsibilities.

No transmission over the internet can be guaranteed completely secure. If you believe your data has been compromised, please contact us immediately at [email protected].

09 // cookies

Cookies

We use cookies and similar browser storage technologies on our website. For full details of what cookies we use and how to manage your preferences, please read our Cookie Policy.

10 // changes

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after an update constitutes acceptance of the revised policy.

11 // contact

Contact Us About This Policy

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please reach out: